Glide Xpress Support
Please read the FAQ's for quick answers to common questions. Then, if you can't find what you are looking for, look below and follow the link for the topic you most need support with.
For fastest service, please select the option that best matches your request.
Customer Support FAQ's
π³ How do I cancel my membership?
The fastest way to cancel is through our Manage Membership Portal.
π Cancel, pause, or update your membership here:
[Manage Membership]
Requests submitted through support may take longer to process.
π³ How do I update my card or billing info?
You can securely update your payment method anytime in the Manage Membership Portal.
π [Manage Membership]
π How do I add or remove a vehicle on my account?
Vehicle changes can be made instantly in the Manage Membership Portal.
π [Manage Membership]
β οΈ How do I report damage from a wash?
Damage claims must be submitted at the wash location at the time of the incident so our team can properly review and document it.
π Please speak with a team member at the site where your wash occurred.
If youβve already submitted a claim, you can check your claim status using the option below.
β±οΈ How long does it take to process a refund?
Refund requests are typically reviewed within 24β48 hours.
π Submit a request here:
[Request Refund]
π What are your hours and locations?
Our locations are open from 7am-7pm
π View all locations and hours here:
[View Locations]
π¦ΈββοΈ Do you offer discounts for community heroes?
Yes! We proudly offer 20% off our top wash packages for:
Teachers & school staff
Healthcare workers
First responders
Military (active & veterans)
π Learn more or apply here:
[Community Hero Inquiry]
Still need help? Choose an option below π
Billing Issue
Questions about charges, billing dates, or multiple vehicles on your account. Most billing questions can be resolved quickly.
Cancel Membership
Need to cancel, pause, or make changes to your membership? Weβll take care of it quickly and confirm once completed.
Request Refund
If something didnβt go as expected, submit a refund request here. Our team reviews all requests within 24β48 hours.
Report Damage
Experiencing an issue with your vehicle after a wash? New damage claims must be submitted at the site where the wash occurred. If youβve already filed a claim, you can check the status here and our team will follow up.
Former Employee Inquiries
Need help with a W-2, payroll question, unemployment request, or other former employee matter? Submit your inquiry here and our team will follow up.
Employment Verification
Request employment verification for a current or former Glide Xpress team member. Our team will review and respond as quickly as possible.
Fundraiser Program
Looking to raise money for a school, church, nonprofit, sports team, or community organization? Learn more about Glide for Good fundraising opportunities.
Community Hero
Weβre proud to support those who serve our community. If youβre a teacher, healthcare worker, first responder, or military member, submit your info to access exclusive Community Hero discounts.
Fleet Program
Manage multiple business vehicles with a Glide Xpress Fleet Account. Submit an inquiry to learn about fleet pricing, billing, and business solutions.
General Question
Have a question about our services, hours, locations, or memberships? Start here for quick answers.
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