Refund requests are typically reviewed within 24–48 hours.
Once approved, processing times may vary depending on your bank or card provider.

Some banks temporarily display pending charges before they fully process or disappear automatically.

If the charge fully posts and you still believe there is an issue, please submit the form below.

Membership refunds are reviewed on a case-by-case basis depending on account history, billing timing, and usage.

If something did not go as expected during your visit, our team will review the situation and determine the best resolution.

Many wash quality concerns can be corrected quickly with a rewash or follow-up assistance at the site.

If you have already spoken with the site or still need assistance, submit the form below.

Damage claims must be submitted at the wash location at the time of the incident so our team can properly review and document the situation.

👉 Please return to the site where the wash occurred for new damage claims.